At Emerald Jewelers, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy. Please read the following information carefully to understand our return procedures and eligibility criteria.
- Return Eligibility: To be eligible for a return, the following conditions must be met:
● The return request must be initiated within 14 days of the delivery date.
● The merchandise must be in its original, unworn, and undamaged condition.
● The item must not have been altered, resized, or customized in any way. - Return Process: To initiate a return, please follow these steps:
● Contact our customer support team within 14 days of receiving your order to request a return authorization.
● Provide your order details and reason for the return.
● Wait for our customer support team to provide you with a date and time to visit our store. - Inspection and Refunds: Once we receive the returned merchandise, our team will inspect it to ensure it meets the eligibility criteria stated above. If the item is in its original condition and meets the requirements, we will process the refund according to your original payment method, excluding any shipping charges. Please note that refunds may take a few business days to reflect in your account, depending on your bank or payment processor.
- Non-Returnable Items: The following items are not eligible for return:
● Customized, engraved, or personalized items.
● Items that have been altered, resized, or modified by a third party.
● Items that show signs of wear, damage, or misuse. - Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or arranging for a repair, depending on the circumstances.
- Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, you can return it according to our return policy and place a new order for the desired item.
- Contact Us: If you have any questions, concerns, or requests regarding our Return Policy, please contact our customer support team at:
Emerald Jewelers Address: 55 Central St Unit B, Salem, NH 03079 Email:info@emeraldjewelers.com Phone: (603) 633-5055
Please note that our Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
By making a purchase from Emerald Jewelers, you acknowledge that you have read, understood, and agreed to our Return Policy as stated above.
*Exceptions apply for up to 45 days. Contact Us to learn more.